Returns Policy

Please email us (Use the Contact Us tab) for all returns providing your order details in the comments box.

All returns to be posted to :-

    Boutique 23

    23 High Street



    CW11 1AH


All returns must have tags on and be in an unworn resalable condition with no perfume or laundering or smoke smells.  If your item has strong smells it will be deemed not suitable for resale and returned to you and no refund will be provided. 

Refunds are processed within 5 working days of items being received.  Faulty garments may take longer due to supplier inspection. 

The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.  Please include your invoice number and name in the parcel. 

Please note that full refunds only apply to items purchased online, Instore purchases are exchanges or credit note.

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